Government & Customer Loyalty = '0'

This is a story about how:

"Power does not corrupt men; fools, however, if they get into a position of power, corrupt power."

George Bernard Shaw 

The American Government is in shut down; what can we hope comes of it? 

Everyday we work to constantly improve the customer's experience and our positions. For me,  it's a challenge I take pleasure in achieving. If I am loyal and dedicated, the results show through my employees and volunteers because I care about what matters most to them and it creates a loyalty effect.  

All to often, when I am working with any government department from a city worker, to a worker in the court system the constant problem - is they feel they have a power without responsibility, without authority and/or over sight. In my jobs, whether or not I have control over the levers to make the changes I know are necessary; I am the one in charge and blamed by the public for any poor performance despite the fact that I made the recommended changes and the Government employees failed to implement them. Hence always have a backup plan for their anticipate failings.

The problem between them (government workers) and most of us, is that there has been no point in complaining; because there is no reason for them to take pride in what they do. With Unions who simply transfer them around, to individuals who simply do not want to work; they feel they “deal” with the public and that in and of itself, means do as little as possible, because well we just might expect it all the time. 

The Priority on exactly what government offices are closing is disturbing when there are so many other's that could be closed; like every single congressman's office in DC & their home states and small government there.  

For instance recently, I paid a parking ticket in Nashua, NH and the guy at the desk could not even crack a smile and took an inordinate amount of time to simply accept cash for the $10.00 parking ticket and produce a receipt; when he finally did I said Thank you, without the courtesy of a reply.  He could barely maintain eye contact and just went back to who knows what, there was a computer and nothing else on his desk. Yup, it’s like hey your welcome, I paid the ticket the same day I got it.  Why do a lot of people avoid paying their tickets? They forget about them; because they do not want to deal with government employees. But we are their customers.

Customer retention is about motivating people, being efficient and actually being friendly.  A great manager practices political principles and recognizing their people’s achievements in meaningful ways. So where are those principles with our government? 

Whether it’s a single worker/volunteer and/or an organization volunteering or working on a project with me; I have found that when working with over 260 volunteers and/or even 1 or over 130 employees, that simple clear cut instructions and expectations with public recognition gets results.  Then when someone fails you simply let them go; not shuffle them off to be someone else’s problem.

People want a great product or service and when you give it to them, with a showing of appreciation and getting feedback from your own staff of workers and/or volunteers and take feedback from the public - publicly recognize those contributions and make adjustments, everyone wins. 

Hint, Republicans & Democrats alike can help Obama Care be better than it is, this hold is not helping anyone except if you want to look like an arse in front of the entire world.  

By focusing on the people who want to work with you and give you "constructive feedback", follow the rules, stick with a plan - they are the hero’s and the reason for combined success. Persistence Consistency, resolve, determination applied with kindness and delivery of what was promised wins…customer satisfaction rises as does credibility and your bottom line.   

If just a mom, can create a community event with a 27.27% increase following it, in 2 years double participation and almost triple the size maintained it for 4 years as a volunteer without pay; why can't the government who is actually getting paid - even when they are responsible for the shut downs?

Congress doesn't see it that way, as with Union employees they feel entitled and get paid when they are disrupting so many others lives.

Accountability would save us a lot of money and who is deciding that these government agency's lose first?  The moral, maybe the government employees losing their pay will come back with a better purpose, be polite and maybe they will push those above them to be better... what we can count is ...

"Governments that block the aspirations of their people, that steal or are corrupt, that oppress and torture or that deny freedom of expression and human rights should bear in mind that they will find it increasingly hard to escape the judgement of their own people, or where warranted, the reach of international law."

William Hague 

Injustice within N.H. and the United States ...

At first glance, this Civil Matter looks like...

"A cat fight between Denise-Marie McIntosh, part of the 1st wives club and Lori Ayotte-(Wilson)-McIntosh ...wife number 2"; in actuality it has very little to do with the way it is depicted and her affair, and everything to do with an American System that is corrupt and unaccountable to the public it is allegedly supposed to serve.   

This blog "Legally Accessible - Not so Much" will take you through the journey of one mother's plight against a system that is corrupt and evil to the core.

Uncovering the truth, is not just a quest for knowledge, it is a quest that cleared her name, exposed people who knowingly and maliciously meant to cause her and her son harm and who were and continue to be  empowered by a N.H., U.S. State Government Department called the Dept. of Children, Youth and Families; characters who are encouraged to act under the color of law.  

The destination was and continues to be, to let one little boy now becoming a young man, know, that no matter what, his mother's determination, resolve, and perseverance, in the face of adversity and discrimination was all because of her Love for her only Child.  

The results, are still unraveling but the journey has helped others, so that what happen here never happens again, but without the Justice systems ability to hold these people accountable, families will continue to be indiscriminately torn apart facing adverse circumstances that as non-attorney's untrained in the art of the law  and not empowered by knowing what their rights are; will continue to cripple the next generation.  

It is about leaving a trail, where none existed and accepting help in places where you never thought it would come from, while swallowing fear and using your voice to make a difference, a 1st amendment right in this country that the NH RSA 169-C seeks to suppress.  

Happily Ever After, it has its obstacles but making people aware of them is how they are overcome. 

NH Governor Hassan - Attacks Parents

Justice Sandra Day O'Connor recognized in her opinion that States unquestionably have the right to require parental involvement when a minor considers terminating her pregnancy, because of their "strong and legitimate interest in the welfare of [their] young citizens, whose immaturity, inexperience, and lack of judgment may sometimes impair their ability to exercise their rights wisely."

PRAY FOR THE FAMILIES OF NEWTON

Tuesday, December 18, 2012 A Note from Karen   STOP THE MAGGIE'S ATTACK ON PARENTS   Dear Denise-Marie,

Maggie Hassan is targeting parents and their right to bring up their children and be involved in their lives and decisions. Governor-elect Hassan wants to prevent less fortunate parents from choosing a private school that would benefit their child(ren).

"Gov.-elect Maggie Hassan said she favored rescinding the reduction to the cigarette tax and revising the new voter ID law. She said she would reverse the parental notification law for abortion and restore state funding to the university system in exchange for the universities freezing tuition for two years. She also opposes the newly passed education tax credit that allows businesses to claim a tax credit if they contribute scholarship money for private school tuition and home-school expenses."

Concord Monitor, November 8, 2012

Don't let Governor-elect Hassan take away your rights as parents to assist your daughter in making a major medical decision that could affect her life physically as well as mentally, or that may put her at risk for suicide or depression.

After a long fought battle the NH Legislature under the leadership of Speaker William O'Brien restored our right as parents to be notified when our daughter is making the decision to end the life of the child within her.

Even Justice Sandra Day O'Connor recognized in her opinion that States unquestionably have the right to require parental involvement when a minor considers terminating her pregnancy, because of their "strong and legitimate interest in the welfare of [their] young citizens, whose immaturity, inexperience, and lack of judgment may sometimes impair their ability to exercise their rights wisely."

TAKE ACTION:

1. Pray for our leaders that they will have the wisdom to stop the attack on NH's parents.
2. Contact your State Senator and House of Representatives. Alert them to the proposed agenda of the Democrats and Governor-elect Hassan.
3. Ask them to protect your rights as parents. Ask them to safeguard your daughters by protecting your rights because of your strong and legitimate interests in the welfare of your daughter at a time when her immaturity, experience and lack of judgment may sometimes impair her ability to exercise her own rights wisely.
4. Write a letter to the editor to support your point of view. 

To find who is representing you in the State Senate and House of Representatives, click HERE, then enter the name of your town or city ward.

 

Be in prayer.  Be informed.  Be involved.  

Blessings for your season of reflection and preparation,

NH parents beware of ... Judicial & State Oppression

Galileo Galilei once said "All truths are easy to understand once they are discovered; the point is to discover them." 

However, in NH even if you do discover the truth, the Court's are denying them, ignoring the facts, and disregarding what the US Court’s above them have already decided.   Why would they do this?  Because if you are a parent or pro se, it's highly-unlikely you will be able to afford to go to the 1st Circuit Court of Appeals after they wasted two years of your time reaching an illogical decision. My suggestion is to ignore the NH Supreme Ct. and appeal directly to the 1st Circuit Court of Appeals.  They may recognize that you are not an attorney and really look at the fraud going on in the Judicial System in NH.

Under NH RSA 169-C:27, the State has a right to charge parent's for reimbursement. However, before agreeing to it, under the same paragraph you are entitled to a hearing first, in the case to be explained, the Mother in the matter was not afforded one prior to a NH State Employee, Matt Barrington, asserting that there was and forcing her into an assented to agreement for reimbursement that she couldn't afford, but that she agreed to have her pay attached by the Reimbursement Unit and taken out of her check. This same employee forgot and/or failed to attach her pay in 2009 so, in 2010, when he realized his mistake he took her to court at which point she cross petitioned not to have to pay for his mistake; however, the District Ct. held her in contempt.

The Supreme Ct. has decided, in it's decision for 2012-0455, Denise-Marie McIntosh v. State of NH , that it is  okay for parents to be coerced into signing an assented to agreement as put out by Matt Barrington. They failed to address that in the lower court, Judge Leary, had stayed the attachment following a motion by Matt Barrington by simply stating "denied pending appeal" and recognizing that the mother had filed a De Novo appeal under NH 169-C:28 in the Superior Ct.

However, when the matter came before Judge Garfinkel for a De Novo appeal,  who was completely and literally unfamiliar with NH 169-C matters, he denied the De Novo appeal which would have allowed the parent in the matter to re-litigate and instead upheld a right to a Writ of Certiorari, which as shown in this decision by the NH Supreme Ct. was a complete waste of time and money.

Perhaps the mother did not argue her appeal as eloquently as an Attorney, however the The Pl.[’s] Petition “…"however inartfully pleaded" is to be held to less stringent standards than formal pleadings drafted by lawyers,” see Haines v. Kerner, 404 U.S. 519, 520 (1972). See also Maclin v. Paulson, 627 F.2d 83, 86 (CA7 1980); and French v. Heyne, 547 F.2d 994, 996 (CA7 1976). Obviously, she is not a lawyer just now but a paralegal who does extensive research she clearly pointed out the following:

1. Matt Barrington attached her pay as of 1/7/11 without a court order and after Judge Leary denied his motion for contempt stating "denied pending appeal";

2. Matt Barrington over charged the mother by 298 weeks;

3. Judge Leary recognized the over-charge in his order of 12/10 signifying that the mother was correct and the state was limited to the amount of weeks it could collect under NH RSA 169-C:27 I. (c)

The not so funny and oppressive conclusion is that the order clearly shows the US case law quoted above was completely disregarded by the NH Supreme Ct. and not one of these so called Judges corrected the problems that clearly exist in the final orders:  not Judge Leary on reconsideration or clarification, not Judge Garfinkel who clearly has not fully read this law and now the NH Supreme Ct. through their twisted logic and failure to uphold the laws written by legislators. The first circuit court of appeals is out of reach on this matter for this litigant and the Supreme Ct. itself is out of reach for most parents who as of 7/2011 are no longer afforded an attorney in these matters.

Also, it should be noted that in this matter the Mother was charged for the non-offending father's attorney, who was approved by Judge Bamberger contrary to NH 169-C:8 the mother was never made aware of the chargeable aspect or any of her rights at first contact by CPSW Tracy Roukey, because as she testified on 8/26/11, "it wasn’t the law to notify a parent of their rights it was just a recommendation"; and contrary to NH RSA 169-C who through the civil matter under Denise-Marie McIntosh v. State of NH et al 216-2011-CV-00967 has clearly shown that the orders were procured by fraud, when the father hired a Susan Vonderheide to report to the Ct. what the child in the matter said; records finally fully attained 5 years after the start of the matter showed without question that she purposely and maliciously lied, not only to the court but to the child as well.

Now here is the other twisted part of these combined cases, the Mother filed this Appeal 2012-250 to the Supreme Ct. for Access to her records; they of course denied it here, even though all of these laws & rules state parents are entitled to these records. Moreover, it shows that the NH Supreme Court supports covering for State employees.  In addition, the State failed to enter discovery into the court file as ordered by a Judge Bamberger who never compelled them further to do so and in fact stating he didn't have to.  So why make orders?

The moral is if you fail to provide discovery in a NH Court long enough, like the family court system, you never have to provide it.  Just quote this case, it's all chaos without substantiated reasoning.

Liken the NH Court System to Satan and like Mark Twain once questioned, we should be asking:
"Who prays for Satan? Who, in eighteen centuries, has had the common humanity to pray for the one sinner that needed it most?" All we can do is cross our fingers and hope you never get caught in their tangled web, but the truth needs to be revealed time and time again until those responsible are held accountable for their acts.

Be very aware of the players in this unraveling matter, they are the ones you need to stay away from and keep an eye on; people like Susan Vonderheide who deliberately hurt children and families; people like Matt Barrington, a state employee, who gets a commission and bonus for their recovery efforts, push for your hearing in court. And people like Tracy Roukey, Kris Geno, Tracy Gubbins, and Maggie Bishop who blatantly and without conscience lie to the public they are supposed to serve. Kris Geno does it to get her son out of trouble but others are just a bit arrogant, stupid or angry over their own lacking childhoods and like Hitler and Nashua, NH Division previous supervisor Geraldo Pilarski stated to this reporter in 2010, about the abuses in his office, “things happen but we are here for the Greater Good.”  

Because in the end, the Civil Matter filed against all of these individuals changed in titles to a defendant not even in the case Denise-Marie McIntosh vs. Lori Ayotte-McIntosh et al. 226-2011-CV-00967 changed from 226-2010-CV-612 Denise-Marie McIntosh v. The State of NH DHHS/DCYF et.al shows that the court is only denying her complaint (which can not be disclosed because it is in the appeal process).  But the court held they are guilty based on the facts alleged but Judge Garfunkle, believes the  Plaintiff/Parent did not meet the statute of limitations and should have known they were guilty while it was occurring.

These people remind me of a comment by Helen Keller who said, "We may have found a cure for most evils; but we have found no remedy for the worst of them all, the apathy of human beings."

Victim Rights

Nolle prosequi or commonly known as Null process is a prosecutor's decision not to pursue charges. As a victim you have rights and one of those rights is to be privy to any plea bargain offered to someone who hurt you.

The EMT's in this story were denied that right and so much more, for the full story see Victim Rights

If you have been the victim of a crime you have rights see Crime Victim Rights by State

Part Two of this series on Speak Up